Seasonal Key Holder - Retail

About this job

• Support daily operations by providing direction and leadership to team members during assigned shifts.
• Serve as the Manager on Duty (MOD) in Retail or the operational lead in Production, ensuring company policies, procedures, and expectations are followed.
• Assign tasks, coordinate team coverage, and prioritize daily responsibilities to meet operational needs.
• Support managers by communicating operational concerns, addressing routine challenges, and helping maintain an efficient and productive work environment.
• Lead by example through professionalism, accountability, dependability, and a positive attitude.

• Help lead daily sales floor operations and support the team in achieving sales goals.
• Deliver exceptional customer service by creating a welcoming and positive shopping experience.
• Support register operations, cash handling, opening and closing procedures, and financial accountability.
• Maintain a clean, organized, safe, and visually appealing sales floor through stocking, merchandising, pricing, and recovery.
• Assist in resolving customer concerns professionally and reinforcing customer service expectations.

• Help coordinate daily production workflow to meet established production goals and quality standards.
• Support donation receiving, unloading, sorting, pricing, processing, and preparation of merchandise for the sales floor.
• Provide guidance and support across production areas to maintain efficiency, accuracy, and productivity.
• Reinforce merchandise quality standards, proper pricing, and established production procedures.
• Create a welcoming donor experience by greeting donors, assisting with donations, expressing gratitude, and sharing the KARM story.

• Encourage teamwork and collaboration by providing support, direction, and feedback to team members.
• Help maintain a positive, respectful, and productive work environment.
• Cross-train in both Retail and Production operations to support the needs of the business.
• Demonstrate KARM Stores mission to Reveal, Tell, & Provide through interactions with customers, donors, and fellow team members.
• Model our core values of being Trustworthy, Team-Minded, and Teachable.
• Assist with additional responsibilities as assigned to support daily operations and team success.

• Previous retail, production, warehouse, or customer service experience preferred.
• Previous leadership, key holder, or shift lead experience preferred.
• Strong communication, interpersonal, and customer service skills.
• Ability to lead, support, and motivate team members while fostering teamwork.
• Ability to prioritize responsibilities, solve problems, and make sound decisions independently.
• Experience with cash handling, point-of-sale systems, or production processes preferred.
• Basic computer skills, including typing and web browsing.
• Ability to effectively use iPad-based technology and applications.
• Ability to follow written and verbal instructions and meet established goals.
• Dependability, flexibility, and a commitment to operational excellence.
• Valid driver's license with an acceptable driving record.
• Commitment to KARM Stores mission and mission statement.

• Ability to stand and walk for extended periods, potentially up to 100% of a standard workday.
• Frequent lifting, bending, reaching, squatting, and other physical activities throughout the workday.
• Ability to lift, carry, push, and pull merchandise or materials weighing up to 50 pounds.
• Ability to safely move merchandise, donations, loaded carts, racks, and other materials.
• Ability to perform repetitive tasks associated with retail and production activities, including sorting, hanging, tagging, pricing, stocking, and merchandising.
• Ability to work in a fast-paced retail, production, and receiving environment that may involve moderate to heavy physical activity.

• Full-Time and Part-Time seasonal opportunities available.
• Flexible scheduling based on business needs, including evenings and Saturdays.
• Retail operating hours are 9:00 a.m. to 9:00 p.m.
• Production operating hours are 9:00 a.m. to 6 :00 p.m.
• Every Sunday off!
• Attendance at required meetings and training as scheduled.