Quality Assurance Manager

About this job

We are a technology-driven company. We built our business with the purpose of empowering people and improving their organizations, one payment at a time.

We started our journey by providing smart and simple payment processing tools and products but haven't stopped there. We are backed by a team of world-class experts and the best technology talent, and we are committed to helping more new businesses get started, increase the revenues of our customers, and bridge the gap between online merchants and payment solutions.

Our mission is to give companies the tools they need to change the future of their business.

Job Summary (written narrative that describes the general tasks, or other related duties, and responsibilities of a position).

The Quality Assurance Manager will ensure ISO (Independent Sales Organization) standards are met/ exceeded. They will be responsible for leading and improving all aspects of the quality organization; this includes Payarc's systems, processes, customer specifications, and more.

Responsibilities & Duties

• Hire, train and manage a team of quality assurance analysts
• Lead internal and external operational audits that directly/indirectly impact operational efficiency
• Ensure company compliance with applicable regulations (Payment Card Industry Data Security Standard-PCI DSS, National Automated Clearing House-NACHA)
• Work with required documentation and give necessary attention to details
• Review department processes and make improvements wherever necessary
• Assist in defining the Company's testing methodologies and quality control standards
• Identify and measure key metrics to improve overall quality and contribute to written policies/procedures for quality assurance
• Facilitate problem solving from various departments
• Ensure that defects and requirement variances are being appropriately communicated to the appropriate department
• Work with business resources to understand purpose and concept for software features
• Perform other duties as assigned/ provide operational assistance as needed
• Perform employee evaluations and promote career development

Skills/Competencies

• Detail oriented and excellent analytical, organizational, planning and prioritization skills
• Sense of ownership and pride in your performance and its impact on company's success
• Team player
• Highly proficient verbal and written communication skills
• Strong technical aptitude or willingness to learn
• Strong interpersonal skills for interacting effectively with key internal and external contacts
• Judgment and resourcefulness to solve problems independently

Qualifications / Experience Required

• 3+ years of experience in a similar role
• Experience working with payment processing applications/products
• Possess knowledge of the acquiring business with respect to industry trends, business risk factors, and other operational procedures associated with booking merchants
• Proficiency in Hubspot and TSYS
• Advanced computer skills and proficient in Microsoft Office

Education Requirements

• Bachelor's degree (required)

Physical Requirements

• Prolong Sitting

PM22

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