Loyalty Specialist I (Collection Call Center Role) 100% In Office (Henderson, NV)

About this job

Henderson, NV 100% Onsite

EMPLOYERS is seeking a customer-focused Loyalty Specialist I to help customers resolve billing and payment issues while delivering an exceptional service experience. This role is ideal for someone with collections and call center experience who thrives in a fast-paced environment and enjoys helping customers find solutions.

• Handle inbound and outbound collection calls, emails, and customer inquiries.

• Educate customers on payment options and account resolution strategies.

• Negotiate payment arrangements and help bring accounts current.

• Research account discrepancies and partner with internal teams to resolve issues.

• Process reinstatements, refunds, credits, and other account-related requests.

• Support customers with online account access and navigation.

• Maintain service, quality, and productivity standards.

Required Qualifications

• 1+ year of collections experience in a call center environment.

• Experience handling high-volume customer interactions.

• Strong communication, problem-solving, and customer service skills.

• Ability to multitask and adapt in a fast-paced setting.

• Proficiency with Microsoft Office (Outlook, Word, Excel).

• High school diploma or equivalent.

Preferred Qualifications

• Experience with CRM or cloud-based call center systems.

• Insurance or workers' compensation industry knowledge.

• Bilingual English/Spanish skills.

• Associate degree.

• $21.50/hour

• $22.50/hour for bilingual Spanish speakers

• Comprehensive benefits package

• Career growth opportunities with a stable, industry-leading organization

EMPLOYERS is a nationally recognized workers' compensation insurance company committed to delivering outstanding customer service and creating opportunities for employee growth. Our culture is built on integrity, collaboration, innovation, accountability, and customer focus, making it a great place to build a long-term career.

Apply today and join a team where your customer service expertise and collections experience can make an immediate impact.

Compensation details: 21.5-22.5 Hourly Wage

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