Field-Based Project Manager

About this job

• Up to 8 5% travel , including overnight travel.
• Based in the Western Region of the US (Denver, Phoenix, Las Vegas, etc.)
• Live within 1 hour of a major airport
• Travel typically consists of customer implementation visits ranging from one day to one week depending on project scope.
• Travel will typically be in the west, though may extend as needed to support other regions.
• Ability to travel by air and automobile on a regular basis.
• Flexibility to travel with short notice when project schedules require.
• Valid driver's license and ability to rent and operate a vehicle.
• Have a U.S. Passport

• Lead customers through the complete implementation lifecycle.
• Conduct implementation kickoff meetings and establish project plans.
• Coordinate implementation activities with customers and internal teams.
• Manage multiple customer implementations simultaneously.
• Serve as the primary customer contact throughout implementation.
• Provide ongoing communication regarding timelines, deliverables, and project status.

• Conduct on-site implementation visits.
• Walk buildings and campuses with customer personnel to understand facility layouts.
• Verify building plans and documentation.
• Identify critical building assets, equipment, shutoffs, emergency information, and facility infrastructure.
• Assist customers with organizing and prioritizing facility documentation.
• Capture implementation details needed to configure the ARC Facilities platform.
• Validate the accuracy of floor plans, maps, equipment locations, and facility information.
• Assist with documenting assets that may not currently exist in customer records.
• Recommend best practices for organizing information within ARC Facilities.
• Collaborate with maintenance, engineering, environmental services, facilities management, construction, safety, and IT departments.
• Build strong relationships with customer stakeholders across multiple departments.

• Gather facility drawings, equipment documentation, emergency plans, O&M manuals, and related building information.
• Review customer-provided data for completeness and quality.
• Organize and prepare information for import into ARC Facilities.
• Identify missing documentation and work with customers to resolve data gaps.
• Ensure customer information follows ARC Facilities implementation standards and best practices.

• Configure customer environments within ARC Facilities.
• Set up campuses, buildings, document structures, folders, users, permissions, and security settings.
• Configure equipment records, document links, pins, maps, and facility assets.
• Validate imported information for completeness and accuracy.
• Perform final implementation quality assurance before customer launch.

• Deliver instructor-led training both on-site and virtually.
• Train administrators, facility managers, maintenance personnel, engineers, and end users.
• Conduct hands-on workshops using customer-specific facility information.
• Demonstrate product best practices and workflow efficiencies.
• Ensure customers are confident using the platform before implementation is considered complete.

• Develop and maintain implementation schedules.
• Work breakdown and task sequencing .
• Timeline, milestone, and dependency management .
• Risk identification, assessment, and mitigatio n.
• Resource and capacity planning .
• Project status reporting and stakeholder communication s.
• Manage customer expectations throughout implementation.
• Coordinate with Sales, Customer Success, Product Management, Technical Support, and Engineering.
• Escalate project risks and propose mitigation plans.
• Complete projects on schedule and within scope.

• Review implementation deliverables for accuracy.
• Verify customer data before production deployment.
• Test configured environments and functionality.
• Resolve implementation issues before customer go-live.
• Document implementation outcomes and lessons learned.

• Build trusted relationships with customer stakeholders.
• Ensure customers are prepared for long-term success after implementation.
• Identify opportunities for additional platform adoption.
• Recommend process improvements that increase customer value.
• Provide feedback to Product Management regarding customer requests and enhancement opportunities.

• Bachelor's degree or equivalent professional experience.
• 35 years of experience in software implementation, technical consulting, customer onboarding, project management, or customer success.
• Outstanding communication and presentation skills.
• Strong organizational and time management abilities.
• Ability to manage multiple concurrent customer projects.
• Excellent problem-solving and analytical skills.
• Strong attention to detail without losing sight of broader objectives .
• Adaptability when requirements or priorities change .
• Persistence in driving decisions and closing open items .
• Ability to hold team members and stakeholders accountable diplomatically .
• Comfortable presenting to executive leadership as well as frontline facility personnel.
• Proficiency with Microsoft Office and common business applications.
• Ability and willingness to travel extensively throughout North America .

• Experience implementing SaaS applications.
• Experience working in healthcare, higher education, K12 education, manufacturing, government, or commercial real estate environments
• Familiarity with construction drawings, CAD files, floor plans, facility documentation, or building systems.
• Experience creating project plans, schedules, dashboards, and status report s.
• Experience with project management software or CRM platforms.
• Experience conducting customer training and onsite consulting engagements.
• Basic understanding of building systems such as HVAC, electrical, plumbing, life safety, and facility operations.
• PMP, CAPM, CSM, or similar certification .
• OSHA-10 or OSHA-20 Certification
• Other relevant safety Certifications

• Customer-focused and relationship-oriented.
• Comfortable working independently while traveling.
• Professional and confident in customer-facing situations.
• Organized and capable of managing multiple projects.
• Technically curious with a desire to continuously learn.
• Adaptable and resourceful in unfamiliar environments.
• Detail-oriented with a commitment to quality.
• Passionate about helping customers improve their facility operations.

• Successful on-time implementation completion.
• Customer satisfaction during implementation click apply for full job details