Customer Support Representative - Omaha / Lincoln, NE area ONLY
New Fidelity Investments
Mc Clelland, IA
Customer Support Representative
Iconma
Johnston, IA
About this job
Our client, an Agriculture Products organization, is looking for multiple Customer Support Representatives for their Johnston, IA location. Responsibilities: Provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Provide phone support while effectively documenting each interaction. Requirements: Skills in interpersonal communications, negotiation, and conflict resolution. Excellent written and verbal communication skills 6+ months experience with customer service/support experience. Proficiency with Microsoft Office products High comfort level and experience with consumer software applications. Strong computer, research and troubleshooting skills. High School Diploma or equivalent Preferred Qualifications: Knowledge of agriculture, turf (mowers) and utility vehicles. Prior work experience in Agriculture or Technology dealer channels. Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline. Why Should You Apply? Health Benefits Referral ProgramSkills mentioned in this job
Microsoft OfficeCustomer service
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Before you apply
What a customer service interview usually asks
- What does good customer service mean to you?
- How do you stay positive after a difficult call?
- How do you learn a new product quickly?
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