Customer Service Representative

About this job

• Answer incoming phone calls in a courteous, professional manner.
• Provide information about residential, commercial, and roll-off waste services.
• Process customer payments by phone, in person, or via online system.
• Resolve service-related issues, including missed pickups, container requests, and billing inquiries.
• Update customer accounts with notes, changes, or requests using company software.
• Communicate with drivers, dispatchers, and operations to coordinate customer solutions.
• Assist with outbound calls or emails as needed for service confirmations or reminders.
• Follow company procedures and policies to ensure consistent, accurate service.
• Perform light administrative duties such as filing, data entry, and sorting mail.

• High school diploma or equivalent required.
• Previous customer service or call center experience preferred.
• Customer service experience in the medical field is highly transferable and encouraged.
• Comfortable using computer systems, phone systems, and office equipment.
• Ability to remain calm and helpful in a fast-paced environment.
• Knowledge of the waste or transportation industry is a plus.

• Office environment with frequent phone and computer use.
• Full-time, Monday through Friday, occasional Saturdays or extended hours as needed.

Compensation details: 18-21 Hourly Wage

PId3a2136ae9a6-3761