New
Automotive Service Advisor
Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo
Washington, MI
About this job
Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo is hiring an experienced Service Advisor to join their industry leading service team in Washington Township, MI. Benefits: Health & Dental coverage 401K Paid Vacation Training Great Working environment Opportunity for advancement Job Responsibilities: Consultant and interpret customer needs for the mechanics Prioritize required services, and offer options Set and manage the expectations of the service delivery for both the customers and mechanics Continuously keep the customer updated on repair needs and completion times Serve as the primary point of contact for all automotive service and repair matters Understand customers' problems and arrange for appropriate service Job Requirements: Exemplary customer service skills are a must At least 1 year previous Service Advisor experience ADP or Reynolds and Reynolds experience highly preferred Valid driver's license Apply Now!Skills mentioned in this job
Automotive repairCustomer service
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Before you apply
What a customer service interview usually asks
- How do you handle several customers at once?
- How would you explain a policy the customer disagrees with?
- A customer asks for a refund the policy does not allow. What do you do?
